Return & Refund Policy

Last updated: 23 April 2026

Thanks for shopping with ArtistBooths, a brand of Pinbuds Pty Ltd (ABN: 35 670 797 038). We're a small, community-driven business helping creatives and makers set up professional-looking booths with modular, reusable systems. We've written this policy to balance fairness with the realities of running a small business, and it fully complies with the Australian Consumer Law (ACL).

This Return & Refund Policy forms part of our Terms of Service.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These include guarantees that goods will be of acceptable quality, fit for their purpose, match their description, and be supplied within a reasonable time.

• If a product has a major failure, you are entitled to choose between a refund, replacement, or repair.
• If a product has a minor failure, we may choose to repair, replace, or refund the item within a reasonable time.
• You are also entitled to compensation for any other reasonably foreseeable loss or damage.

What counts as a major failure? A product has a major failure if it is unsafe, substantially different from its description, cannot be used for its normal purpose (and cannot be easily fixed within a reasonable time), or would not have been purchased if the fault had been known.

What counts as a minor failure? A minor failure is a defect that can be reasonably repaired or replaced — for example, a replaceable connector that arrives with a manufacturing defect.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Reporting a Fault or Damage

Transit damage or items arriving faulty: Please contact us at contact@artistbooths.com within 7 days of delivery with your order number, clear photos of the issue, and a short description.

Manufacturing faults that appear later: Please contact us as soon as reasonably possible after the fault appears. We assess these within a reasonable timeframe appropriate to the age and use of the product, consistent with the Australian Consumer Law.

We'll review your case within 3 to 5 business days and let you know the outcome.

What Is Not Considered a Fault

Our products are designed to be assembled, disassembled, and reused many times. The following are considered normal characteristics of our products and are not considered faults:

• Minor scuffing, edge marks, or surface wear at corners, connectors, or contact points from regular assembly and disassembly
• Light friction, tightness, or loosening of connectors with repeated use
• Slight colour variation between production batches or compared to on-screen appearance
• Cosmetic marks that do not affect functionality

These characteristics are also described on our product pages.

Change of Mind and Unsuitable Use

Due to the modular and assembled nature of our products, we do not offer refunds or exchanges for:

• Change of mind
• Panels, sizes, or colours not suiting your setup or expectations
• Minor scuffing or wear from connecting hardware
• Setups that do not comply with specific event or venue requirements (please see our Terms of Service)

That said, we're real people. If you're genuinely unhappy, please reach out to contact@artistbooths.com and we'll do what we can to find a reasonable solution, whether that's a swap, a store credit as a goodwill gesture, or a workaround.

Non-Returnable Items

The following items are not eligible for return or refund, except where required by the Australian Consumer Law:

• Gift cards and store credit
• Custom, personalised, or made-to-order items
• Final sale or clearance items (clearly marked at the time of purchase)
• Items that have been damaged through misuse, improper storage, excessive force, or modification by the customer

Promotional Pricing and Price Adjustments

This policy covers returns and refunds for faulty, damaged, or otherwise remediable products. It does not cover retroactive price adjustments for promotions, sales, or partnership discounts. For information on whether an order is eligible for a retroactive price adjustment, please refer to Section 7 (Promotions and Partnership Pricing) of our Terms of Service.

Return Shipping Costs

• Faulty, damaged, or not-as-described items: We will cover return shipping or reimburse reasonable return postage, as required under the Australian Consumer Law.
• Goodwill returns (not legally required): Return shipping is the responsibility of the customer.
• International faulty items: Where return shipping is uneconomical relative to the value of the item, we may arrange a refund, replacement, or partial refund without requiring the item to be returned, at our discretion.

Please contact us before sending anything back — we'll guide you through the process, provide a return address, and where applicable, a prepaid shipping label.

Condition of Returned Items

Where a return is approved, items should be returned:

• In their original or equivalent protective packaging
• With all components, hardware, and accessories originally included
• In a condition that reflects the reason for the return (for example, a faulty connector should be returned with the rest of the item so we can investigate)

Returns that arrive with missing components or avoidable additional damage may be subject to a reduced refund.

Partial Returns and Multi-Item Orders

If you return part of an order:

• You will receive a refund for the returned items only
• Original shipping is only refunded where the return is due to fault, damage, or error on our part
• If the remaining order value falls below a free-shipping or promotional threshold that originally applied, we reserve the right to deduct the original shipping cost from the refund (see our Shipping Policy)

Refund Method and Timeframes

For goodwill returns and minor failures (where we choose the remedy): We generally offer store credit to use on future purchases. This helps us operate sustainably as a small business and gives you flexibility to choose something better suited.

For major failures under the Australian Consumer Law: You are entitled to choose a refund to your original payment method instead of store credit, replacement, or repair.

For cancelled orders (within the 2-hour cancellation window in our Terms of Service): We will refund the full order value, including shipping, to your original payment method.

Processing times:

• Store credit: issued within 1 to 2 business days after approval
• Cash refunds: may take 5 to 10 business days to appear in your account, depending on your payment method and bank

Good Faith Resolutions

If something falls outside these categories but still feels off, email us. We'll always try to find a fair and reasonable outcome.

If You're Not Satisfied With Our Response

If you have raised a concern with us and are not satisfied with our response, you may contact your state or territory's consumer protection agency (for example, NSW Fair Trading), or the Australian Competition and Consumer Commission (ACCC), for further assistance.

Questions

Email contact@artistbooths.com anytime. We're here to help you build a booth setup that works beautifully.