Shipping Policy

Last updated: 23 April 2026

Thank you for shopping with ArtistBooths, a brand of Pinbuds Pty Ltd (ABN: 35 670 797 038). We are excited to help you build your modular event setup. Please review the information below before placing your order.

This Shipping Policy forms part of our Terms of Service.

Processing Times

All orders are shipped from Sydney, Australia.

Orders are typically processed within 1 to 3 business days. During peak periods, such as convention season, or for larger or more complex booth kits, processing times may be longer.

Processing times are estimates only. While we always aim to meet these timeframes, delays may occur due to order volume, production schedules, or circumstances outside our control.

ArtistBooths is not liable if an order arrives later than expected or does not arrive in time for a planned event. Customers are responsible for confirming suitability of delivery timelines prior to ordering. If you have an upcoming event, please contact us before placing your order so we can advise whether delivery is likely.

Orders are not processed or dispatched on weekends or NSW public holidays.

Shipping Methods and Carriers

We ship using trusted carriers including Australia Post and FedEx. Shipping costs are calculated at checkout based on destination, weight, dimensions, and shipping method selected.

Large orders or booth kits may be shipped in multiple parcels. Parcels may arrive on different days, which is normal and does not indicate an issue with your order.

Shipping Protection

All ArtistBooths orders are shipped with shipping protection at no additional cost to you. In the event a parcel is lost in transit or arrives damaged, we will arrange a replacement or refund in accordance with the relevant sections of this policy. You do not need to purchase separate shipping insurance at checkout.

Shipping protection applies to loss or damage occurring during transit. It does not cover parcels marked as delivered by the carrier, refused or abandoned parcels, duties and taxes owed on DAP international orders, or damage caused by customer use after delivery.

Free Shipping and Promotional Shipping

From time to time we may offer free or discounted shipping as part of a promotion or order-value threshold. If an order qualifying for free or discounted shipping is subsequently partially refunded or returned and the remaining order value falls below the qualifying threshold, we reserve the right to deduct the original shipping cost from the refund amount.

Domestic Shipping (Australia)

Estimated delivery times after dispatch:

• Metro areas: 2 to 5 business days
• Regional areas: 5 to 10 business days
• Remote areas: 7 to 12 business days

Tracking details are provided via email once your order has been dispatched.

We ship to residential addresses, business addresses, and parcel lockers where the selected carrier supports delivery. Some larger kits may not be eligible for PO Box or parcel locker delivery due to size restrictions.

International Shipping

We ship internationally to most countries.

Available shipping options will appear at checkout. If your country is not listed, please email contact@artistbooths.com and we will do our best to assist with a manual order where possible.

International delivery times vary by destination and typically range from 7 to 21 business days after dispatch. These timeframes are estimates only and may be affected by customs clearance or carrier delays.

United States Orders

All orders shipped to the United States are sent via FedEx Express and typically arrive within 3 to 5 business days after dispatch.

US orders are shipped as Delivered Duty Paid (DDP). This means applicable customs duties and import taxes are collected at checkout, and no additional duties or taxes should be payable upon delivery. In the rare event that you are charged additional duties on a DDP order, please contact us at contact@artistbooths.com with a copy of the invoice and we will arrange reimbursement.

All Other International Orders

Orders shipped outside the United States are sent as Delivered At Place (DAP). Customers are responsible for any customs duties, import taxes, VAT, GST, or other fees charged by local authorities.

ArtistBooths is based in Australia and is not responsible for foreign taxes, import duties, customs processing fees, or delays caused by customs authorities.

Shipping Costs and Refunds

Shipping charges are calculated and paid at the time of order and are generally non-refundable once an order has been dispatched, except where required by Australian Consumer Law or where the item received is faulty, damaged, or significantly not as described.

If an order is cancelled before dispatch (see our Terms of Service), shipping charges will be refunded in full as part of the cancellation.

Signature on Delivery and Delivery Authority

Depending on the carrier and destination, some orders may require a signature on delivery. Where a signature is not required, the carrier may leave the parcel in a safe location at their discretion. Customers may be able to provide delivery instructions or authority-to-leave directly with the carrier using the tracking link provided.

Once a parcel has been marked as delivered by the carrier, ArtistBooths is not responsible for loss or theft occurring after delivery. If a parcel is marked delivered but not received, please contact the carrier in the first instance and then contact us so we can assist.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout. ArtistBooths is not responsible for orders shipped to incorrect or incomplete addresses.

Address changes requested after an order has been dispatched are subject to carrier approval and any redirection fees charged by the carrier will be passed on to the customer. We cannot guarantee that a post-dispatch address change will be accepted.

If a parcel is returned to us due to an address error, additional shipping charges may apply to resend the order.

Refused, Abandoned, or Undeliverable Parcels

If a parcel is refused at delivery, abandoned at customs, or left unclaimed at a carrier depot or collection point, the following applies:

• Returned to us. If the parcel is returned to ArtistBooths, we will contact you to arrange redelivery at your cost, or process a refund for the order value less original shipping, return shipping, and any customs fees, duties, or destruction charges incurred.
• Abandoned or destroyed. If the parcel is abandoned or destroyed by the carrier or customs authority and is not returned to us, the order is considered delivered for the purposes of our liability and is not eligible for refund.

Customers are responsible for any duties, taxes, or fees owed on DAP international orders. Refusing a parcel to avoid customs charges does not entitle the customer to a refund.

Tracking and Delivery Issues

All shipments include tracking. If your tracking appears delayed, has not updated, or shows a delivery issue, please contact us at contact@artistbooths.com and we will assist where possible.

Once an order has been dispatched, delivery timelines and handling are the responsibility of the shipping carrier.

Lost Parcels

A parcel is generally considered lost if tracking has not updated for an extended period and the carrier confirms the parcel cannot be located. Investigation timeframes vary by carrier:

• Australia Post domestic investigations typically take up to 10 business days
• International carrier investigations can take up to 30 business days

Please contact us at contact@artistbooths.com if you believe your parcel is lost. We will open an investigation with the carrier and, once confirmed lost, arrange a replacement or refund.

Damaged or Missing Items

If your order arrives damaged or with missing items:

1. Please take clear photos of the item, outer packaging, and shipping label
2. Contact us at contact@artistbooths.com within 7 days of delivery
3. We will assess the issue and, where appropriate, offer a resolution such as a replacement, store credit, or refund

Minor cosmetic scuffs or surface marks may occur during handling or transit and are not considered defects unless they affect functionality.

Carrier Delays and Events Beyond Our Control

ArtistBooths is not responsible for delays caused by shipping carriers, customs processing, strikes, natural disasters, extreme weather, pandemics, or other events beyond our reasonable control.

Event Delivery Disclaimer

ArtistBooths products are commonly purchased for conventions and events. Delivery by a specific event date is not guaranteed. Customers must ensure sufficient lead time and confirm delivery expectations before placing an order.

Your Rights Under Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.

Questions

If you have any questions regarding shipping, delivery timelines, or international orders, please contact us at contact@artistbooths.com. We are always happy to help.