Shipping policy

Shipping Policy

Last updated: 29 July 2026

Thank you for shopping with ArtistBooths, a brand of Pinbuds Pty Ltd (ABN: 35 670 797 038). We are excited to help you build your modular event setup. Please review the information below before placing your order.

This Shipping Policy forms part of our Terms of Service.

Processing Times

All orders are shipped from Sydney, Australia.

Orders are typically processed within 1 to 3 business days. During peak periods, such as convention season, or for larger or more complex booth kits, processing times may be longer.

Processing times are estimates only. While we always aim to meet these timeframes, delays may occur due to order volume, production schedules, or circumstances outside our control.

ArtistBooths is not liable if an order arrives later than expected or does not arrive in time for a planned event. Customers are responsible for confirming suitability of delivery timelines prior to ordering. If you have an upcoming event, please contact us before placing your order so we can advise whether delivery is likely.

Orders are not processed or dispatched on weekends or NSW public holidays.

Shipping Methods and Carriers

We ship using trusted carriers including Australia Post and FedEx. Shipping costs are calculated at checkout based on destination, weight, dimensions, and shipping method selected.

Large orders or booth kits may be shipped in multiple parcels. Parcels may arrive on different days, which is normal and does not indicate an issue with your order.

Shipping Protection

All ArtistBooths orders are shipped with shipping protection at no additional cost to you. In the event a parcel is lost in transit or arrives damaged, we will arrange a replacement or refund in accordance with the relevant sections of this policy. You do not need to purchase separate shipping insurance at checkout.

Shipping protection applies to loss or damage occurring during transit. It does not cover parcels marked as delivered by the carrier, refused or abandoned parcels, duties and taxes owed on DAP international orders, or damage caused by customer use after delivery.

Free Shipping and Promotional Shipping

Shipping is free on orders with a subtotal of $300 AUD or more, or the equivalent in your local currency. This applies to every country we ship to. Orders below that threshold have shipping calculated at checkout.

From time to time we may also offer free or discounted shipping as part of a promotion. If an order qualifying for free or discounted shipping is subsequently partially refunded or returned and the remaining order value falls below the qualifying threshold, we reserve the right to deduct the original shipping cost from the refund amount.

Domestic Shipping (Australia)

Estimated delivery times after dispatch:

Metro areas: 2 to 5 business days
Regional areas: 5 to 10 business days
Remote areas: 7 to 12 business days

Tracking details are provided via email once your order has been dispatched.

We ship to residential addresses, business addresses, and parcel lockers where the selected carrier supports delivery. Some larger kits may not be eligible for PO Box or parcel locker delivery due to size restrictions.

International Shipping

We ship internationally to most countries.

Available shipping options will appear at checkout. If your country is not listed, please email contact@artistbooths.com and we will do our best to assist with a manual order where possible.

International delivery times vary by destination and typically range from 7 to 21 business days after dispatch. These timeframes are estimates only and may be affected by customs clearance or carrier delays.

Duties and Taxes Included

Orders to the countries listed below are shipped Delivered Duty Paid (DDP). The advertised price includes all customs duties and import taxes, and no further duties or taxes are payable on delivery. Shipping is included on orders that meet the free shipping threshold set out above.

Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

The following territories are excluded, because they sit outside the customs or VAT area of the country they belong to. Orders to these destinations are sent as Delivered At Place and are covered by the section below:

Spain: the Canary Islands, Ceuta, and Melilla
Portugal: the Azores and Madeira
Italy: Livigno and Campione d'Italia
Greece: Mount Athos

Overseas and outlying territories that are not part of the countries listed above are also excluded, including Åland, the Faroe Islands, Greenland, Guernsey, Jersey, the Isle of Man, Gibraltar, the French overseas departments, the Cook Islands, Niue, and Tokelau.

If you are charged additional duties or taxes on a DDP order, please contact us at contact@artistbooths.com with a copy of the invoice and we will arrange reimbursement.

United States Orders

All orders shipped to the United States are sent via FedEx Express and typically arrive within 3 to 5 business days after dispatch.

All Other International Orders

Orders to countries and territories not listed above are sent as Delivered At Place (DAP). Customers are responsible for any customs duties, import taxes, VAT, GST, or other fees charged by local authorities.

ArtistBooths is based in Australia and is not responsible for foreign taxes, import duties, customs processing fees, or delays caused by customs authorities.

Refused, Abandoned, or Undeliverable Parcels

If a parcel is refused at delivery, abandoned at customs, or left unclaimed at a carrier depot or collection point, the following applies:

Returned to us. If the parcel is returned to ArtistBooths, we will contact you to arrange redelivery at your cost, or process a refund for the order value less original shipping, return shipping, and any customs fees, duties, or destruction charges incurred.
Abandoned or destroyed. If the parcel is abandoned or destroyed by the carrier or customs authority and is not returned to us, the order is considered delivered for the purposes of our liability and is not eligible for refund.

Customers are responsible for any duties, taxes, or fees owed on DAP international orders. Refusing a parcel to avoid customs charges does not entitle the customer to a refund.

Tracking and Delivery Issues

All shipments include tracking. If your tracking appears delayed, has not updated, or shows a delivery issue, please contact us at contact@artistbooths.com and we will assist where possible.

Once an order has been dispatched, delivery timelines and handling are the responsibility of the shipping carrier.

Lost Parcels

A parcel is generally considered lost if tracking has not updated for an extended period and the carrier confirms the parcel cannot be located. Investigation timeframes vary by carrier:

Australia Post domestic investigations typically take up to 10 business days
International carrier investigations can take up to 30 business days

Please contact us at contact@artistbooths.com if you believe your parcel is lost. We will open an investigation with the carrier and, once confirmed lost, arrange a replacement or refund.

Damaged or Missing Items

If your order arrives damaged or with missing items:

Please take clear photos of the item, outer packaging, and shipping label
Contact us at contact@artistbooths.com within 7 days of delivery
We will assess the issue and, where appropriate, offer a resolution such as a replacement, store credit, or refund

Minor cosmetic scuffs or surface marks may occur during handling or transit and are not considered defects unless they affect functionality.

Carrier Delays and Events Beyond Our Control

ArtistBooths is not responsible for delays caused by shipping carriers, customs processing, strikes, natural disasters, extreme weather, pandemics, or other events beyond our reasonable control.

Event Delivery Disclaimer

ArtistBooths products are commonly purchased for conventions and events. Delivery by a specific event date is not guaranteed. Customers must ensure sufficient lead time and confirm delivery expectations before placing an order.

Your Rights Under Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.

Questions

If you have any questions regarding shipping, delivery timelines, or international orders, please contact us at contact@artistbooths.com. We are always happy to help.